In this experiential learning opportunity, a team of students undertakes a real-world practicum to develop consulting skills and improve an operational process at the University of Maryland. A new project is selected each semester and the course culminates in a presentation to key members of the UMD leadership team. Through concepts drawn from multiple disciplines, students learn and apply an analytical, systems approach to problem solving. Working with oversight from experts in the industry, students partner with university officials to understand and map a business process that affects students, identify opportunities for process innovation, and apply user-centered design to develop a persuasive narrative to recommend solutions and leverage the potential for technology to streamline the process. This practicum prepares students to consult for real-world change, while practicing competencies they will use in their professional internship experience the following semester (HNUH219P).