Designed to equip the student with analytical tools to make capacity, inventory, quality, and other operational decisions in both manufacturing and service business enterprises. Examines the strategic role the operations function can play and offers techniques that the firm can use for execution using a systems approach. Analyze operational systems to align supply with demand to maximize value for the organization. Covers critical operations analytics concepts and models, including process flowcharting, capacity and bottleneck analysis, waiting line management, inventory management, Six Sigma, and Lean.