By embracing a preparation lens, examine the roles and responses that information institutions can play before, during, and after crises (defined broadly). Engage in the processes of design, execution, reflection, iteration, and evaluation of the agile and dynamic structures needed to respond to crises. Acquire the knowledge, skills, and mindsets necessary to serve communities in times of crisis. Given that new crises are constantly emerging, this course will weave in tried-and-true examples of essential tasks that need to be executed before, during, and after crises; reflective exercises to measure readiness and gauge the effectiveness of approaches; assessments to evaluate the achievement of intended outcomes; and guidance for information institution staff and administrators that emphasizes comfort with ambivalence, uncertainty, and imperfection.